Empire Limo Transfer — Privacy Policy
Last updated: 2025-11-20
This Privacy Policy explains how Empire Limo Transfer (“Empire Limo Transfer,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website (the “Website”) and our booking and transportation services (the “Services”).
By creating an account, placing a booking, or otherwise using our Services, you acknowledge that you have read and understood this Policy. If mandatory laws in your jurisdiction provide stronger protections, those rights prevail.
Controller: Empire Limo Transfer is the controller of your personal data when you use the Website and our Services.
Scope: This Policy applies to data collected online (Website, chat, email, forms) and offline (phone support, on-site pickup), and to data processed by our vetted partner carriers when they perform rides on our behalf.
We collect the following categories of information:
Identity & contact: name, email, phone number, country/region, billing details.
Booking details: pickup/drop-off addresses, dates/times, flight or train number, passenger and luggage counts, optional notes (e.g., meet-and-greet, child seat, accessibility needs).
Account & communications: account credentials, support requests, chat or email messages, feedback, and reviews.
Payment information: tokenized payment identifiers from our payment providers (we do not store full card numbers).
Device & usage: IP address, device IDs, browser type/language, operating system, referring/exit pages, clickstream, and interaction data.
Cookies & similar technologies: pixels, local storage, and tags used for essential operations, analytics, and (where permitted) marketing. See §8 Cookies.
Flight/transport data: publicly available flight status to adjust pickup times (“flight monitoring”).
Payment/verification: payment processors (fraud checks, chargeback risk), identity/phone validation services (where applicable).
Partners: booking channels or partner carriers that help fulfill your ride.
Analytics/advertising: aggregated insights about Website visits (where enabled and permitted).
We seek to avoid collecting sensitive data. If you voluntarily provide information revealing health (e.g., accessibility needs) or children’s ages/weights for the purpose of child seats, we process it only as necessary to deliver the requested Service and, where required, on the basis of your explicit consent.
We process personal data for:
Provide and manage the Services (create/modify bookings, dispatch drivers, coordinate pickups, and flight monitoring).
Customer support and communications (confirmations, updates, issue resolution, service notifications).
Payments and accounting (process charges, prevent fraud, handle refunds/chargebacks, maintain tax records).
Improve safety, quality, and reliability (training, quality assurance, service analytics, debugging).
Marketing (news, offers, satisfaction surveys) only where permitted and with consent where required. You may opt out at any time.
Compliance with applicable laws, regulations, court orders, or to enforce our Terms.
We do not use personal data to make automated decisions that produce legal or similarly significant effects about you.
We share personal data only as needed and with safeguards:
Partner carriers & drivers: to fulfill your ride (names/contacts, pickup details, notes like child seat).
Service providers (processors): hosting, cloud infrastructure, customer support tools, email/SMS delivery, analytics, payment processing, security/fraud prevention.
Business transfers: in connection with a merger, acquisition, or asset sale, subject to this Policy.
Legal reasons: to comply with the law, protect rights, safety, property, or respond to lawful requests.
We do not sell your personal information.
We operate globally. Where information is transferred outside your country (e.g., to the United States or to partner locations required to fulfill your ride), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) for EEA/UK transfers or other mechanisms permitted by law.
We retain information only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce agreements. Typical examples:
Booking & trip records: retained for legal/accounting requirements.
Account data: retained while your account is active; deleted or anonymized after a reasonable period of inactivity.
Support communications: retained for quality and audit purposes for a reasonable period.
When data is no longer needed, we will delete or irreversibly anonymize it.
Your privacy rights depend on your location. Subject to limits and verification, you may:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Delete your data (erasure), where applicable.
Restrict or object to certain processing, including direct marketing.
Portability: receive a copy in a structured, commonly used format.
Withdraw consent where processing is based on consent (e.g., marketing).
California & certain U.S. states (e.g., CA/CO/CT/VA/UT)
Residents may have the right to know/access, delete, correct, opt-out of sale or sharing for cross-context behavioral advertising, and limit use of sensitive data. We do not sell personal information. To exercise state rights, see §12 Contact.
EEA/UK
Where GDPR/UK GDPR applies, processing is based on the legal bases listed in §3. You also have the right to lodge a complaint with your supervisory authority (see §11 Complaints).
We will not discriminate against you for exercising your rights.
We use cookies, pixels, and local storage for:
Strictly necessary: security, load balancing, session management, checkout.
Analytics: understanding Website performance and usage.
Functional: remembering preferences (language, currency).
Advertising (where enabled and permitted): measuring campaigns and showing relevant offers.
Your choices: You can manage cookies via your browser settings and, where required by law (e.g., EEA/UK), via our Cookie Banner/Settings to consent or withdraw consent at any time. Blocking cookies may impact functionality.
We implement administrative, technical, and physical safeguards appropriate to the risks (encryption in transit, access controls, least-privilege, logging). No method of transmission or storage is 100% secure; we maintain incident response procedures and continuously improve our controls.
Our Services are not directed to children under 16. If you believe we have collected personal data from a child without proper consent, contact us, and we will take appropriate steps to delete it.
If you have concerns, please contact us first (see §12 Contact). You may also lodge a complaint with your local data protection authority. In the EEA, see the European Data Protection Board list of authorities; in the UK, the ICO.
For privacy questions or to exercise your rights, please reach us via the channels listed on our Contact Us page (email/phone/messaging). To help us verify your identity and process your request, we may ask for certain information related to your recent interactions with us.
We may update this Policy from time to time. The “Last updated” date at the top indicates when changes were posted. Material changes will be highlighted on the Website. Your continued use of the Services after an update means you accept the revised Policy.
We collect only what we need to run your rides and support your bookings.
We don’t sell personal information.
Cookies are mainly for essential operations and analytics; marketing cookies are only used with your consent where required.
You can request access, correction, deletion, and other rights depending on your location.
Flight numbers are used solely to monitor arrival times and coordinate pickups.
Links
Terms & Conditions: See our Terms page for booking rules and liabilities.
